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Delivery & Shipping

Delivery & Shipping

We only use reputable international firms for the shipping of all our orders. Delivery charges and estimated delivery times are explained below.

UNITED KINGDOM
Standard Delivery 2-4 Working Days
£4.99

We offer next day delivery see cart for more information.

STD DELIVERY

Our deliveries are made during standard business hours, Monday to Friday 8am -6pm
We do not accept orders for certain address types –please read our delivery restrictions before placing an order. Or certain postcodes are delayed by the courier.
Orders are despatched using a 24/48 hr service to most mainland destinations in the UK, 48-hour service to many European addresses, and 72 hours to outlying areas of the UK. For international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product and the destination address.
(Please note: which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you)
We offer next day services these options are available in the cart.

THIRD PARTY SERVICE

Please note that we are unable to guarantee the delivery of service provided by our delivery agents, particularly during spells of difficult weather conditions and other restrictions such as Covid. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a refund where appropriate. We accept no liability for this.

DAMAGED PARCELS

We ensure your order is packed to a high standard, so that it arrives in perfect condition. Sometimes parcels incur damage while in transit. If your parcel shows signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.

ADDITIONAL CHARGES AND CONDITIONS

We insure products to £450. Orders of value in excess of £450 will incur an additional insurance charge, please contact us for more information.

By accepting our terms and conditions, you agree to these additional charges where applicable to your order.

DELIVERY RESTRICTIONS

Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address.
Due to differing rules imposed by couriers, aviation authorities and local legislative bodies regarding the national and international shipment of alcohol.
We will contact you if there is an issue to ship to you.

CUSTOMS/IMPORT

All alcohol products sold by Scotch Whisky World are sold subject to UK alcohol tax. If we are exporting products to an address in the European Union (EU), then prices are subject to UK VAT. This applies to all countries that make up the EU except for Germany, Ireland and Sweden where UK alcohol tax and VAT are deducted and local alcohol taxes and VAT are added at the time of sale.
For all deliveries outside of the EU, UK VAT will not be charged. However, your order will be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Scotch Whisky World has no control over these charges, so you should contact your local customs office for further information.
Refusal to pay the local import duties and taxes will result in the goods either being:
• destroyed by customs; or
• goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
If your order is being held by your local customs office, you will be able to determine this from the information viewable through the tracking process.
If we are shipping to an address in the US, customs charges will be calculated and added to your order at the time of checkout so that can we complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further customs charges.

RETURNS POLICY

We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).
Please note that not all of the items for sale at Scotch Whisky World are new and in some cases will have been purchased at auction. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject which begins from the date of ordering (for perishable products, this is limited to the best before date if this is sooner).

RETURNING PRODUCTS

You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.

Please return all items to the following address:

Scotch Whisky World
Unit 23d Anniesland Business Park
Glasgow, G13 1EU
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
1. Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
2. Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed invoice or returns form
3. Fix your return shipping label to the packaging. Make sure no other address labels are shown.

EXCHANGES & RTNS

We want customer satisfaction and will happily return items if we are notified of this within 10 days of the order being delivered.

We will offer a full refund only where the goods are received in the same condition as when they were shipped by us. Please note this is on the condition that you accept the cost of returning the item and insurance where appropriate.

Upon exchanging a product, you will be liable to pay a new shipping and handling charge.

Please keep a hold of your invoice and if there is a difference price this will have to be paid prior to dispatch, and if there is a refund that will be applied as the same time.

DAMAGED AND INCORRECT ITEMS

DAMAGED PARCELS

UK

If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.

INTERNATIONAL
If your parcel clearly shows signs of damage or leakage at the time of delivery, please accept the delivery, contact us immediately to advise us of the damaged product(s), hold all goods until we advise next course of action.

DAMAGED GOODS

We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please be aware that to ensure safe delivery
• Decanter stoppers or other small items may be packed individually within your parcel,
• Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and
• Bulky packaging may be sent in separate parcels.
In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.
• Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.
• Please retain the product, box and all packaging until instructed by us.

WRONG GOODS

If you have received an incorrect item in your order, let us know straight away by calling us on 0333 8000 150 Customer Services representatives are available Monday to Friday (9am – 6pm BST), and will be happy to assist you.

LOST GOODS

In the unlikely event that goods are misplaced on their way to you, Scotch Whisky World will ensure a replacement is sent directly to you, if available.
All discrepancies with the contents of your order must be reported to our Customer Services team on 0333 8000 150 within 48 hours of receipt of your order. Customer Services representatives are available Monday to Friday (9am – 6pm BST), and will be happy to assist you.

Where a replacement item is not available due to it being discontinued or the original item being a “One Off” we will reimburse your for the full cost of the item only. No compensation will be paid.